Return and Refund Policy
Return and refund policy:
You have the right to cancel your order within 7 days without giving any reason for doing so.
The deadline to cancel an order is 30 days from the date on which you received the goods or on which a third party you have designated, other than the carrier, takes possession of the delivered product.
To exercise your right of cancellation, you must inform us of your decision in a clear statement.
You can inform us by e-mail info@apaonline.us
We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same payment method you used for the order and you will not incur any charge for the refund.
Conditions for returns:
For goods to be eligible for a return, make sure that:
- Goods purchased in the last 7 days
- Goods are in original packaging
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly customized.
- The supply of goods that by their nature are not suitable for return, e.g. goods that deteriorate rapidly or whose expiration date has expired.
- The supply of goods that are not suitable for return for reasons of health protection or hygiene and that were opened after delivery.
- The supply of goods which, after delivery, according to their nature, are inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Return of goods
You are responsible for the cost and risk of returning the goods to us. You must send the products to the following address:
Gran Colombia Av. and Queseras del Medio, Quito – Ecuador
We are not responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and traceable mail service. We cannot issue a refund without actual receipt of the goods or proof of return received.
Gifts:
If the products were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the products were not marked as a gift when purchased, or if the gift giver shipped the order to themselves for delivery to you later, we will send the refund to the gift giver.
Contact us at
If you have any questions about our Return and Refund Policy, please contact us by email at info@apaonline.us.
